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📞 Call 865-670-3713 service@itoolco.com 🏠 itoolco.com
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Why iTOOLco Service

The iTOOLco Service Promise

6
Year Warranty
Industry-leading coverage — because we stand behind what we build.
100%
In-House Repairs
Every repair is performed by our own trained technicians — no outsourcing, no guesswork.
USA
Made in America
Built and serviced right here in the USA, with the quality and reliability professionals demand.
★★★★★
Proven Reliability
Trusted by contractors and electricians nationwide to perform job after job without fail.
Service Hub

Start a Service Ticket

Submit your repair or warranty request. Our team will review and determine your next steps promptly.

Submit Ticket →

Warranty Information

iTOOLco backs every tool with an industry-leading 6-year limited warranty. See what's covered and how to file a claim.

View Warranty →

Contact Our Team

Reach our service team by phone or email. Note: starting with the ticket form is the fastest path to resolution.

View Contact →

Ticket Details

Complete all fields so we can route your request to the right team member.

1
First, let's find out what's wrong.
Please enter your name.
Please enter the product model number.
If you are getting a wire puller inspected, including the correct serial # is vital to increasing your turnaround time. Click here to find yours. (If you are not having a wire puller inspected, type N/A.)
Please enter a serial number or N/A.
Please describe the issue.
JPG, PNG, HEIC, WEBP  ·  Max 10MB per photo  ·  Photos will be attached to your ticket
2
Contractor Contact
We are repairing a contractor's equipment. Their contact info speeds up the repair process significantly.
Please enter the contractor company name.
Please enter the contractor contact name.
Please enter a valid email address.
Please enter a phone number.
3
Distributor Contact
We only sell through distribution, including service parts. Their info helps us loop them in on any questions quickly.
Required.
Required.
Please enter the distributor contact name.
Please enter a valid email.
Please enter a phone number.
4
Shipping Information
We will determine the warranty year, but providing a return address expedites the process. (If within year 1, iTOOLco will contact you for pickup info.)
Year 1iTOOLco pays freight to and from our factory
Years 2–3Customer ships to iTOOLco · iTOOLco covers return
Years 4–6Customer pays freight both ways
Please enter a return address.
* You should receive a submission confirmation email after submitting.
How It Works
1
Submit your ticket Fill in the form with your contact info and issue details.
2
We review your case Our support team will review and determine the next steps for your ticket.
3
Resolution & follow-up You'll receive a response via email with next steps or a resolution.
6
Year Limited
Warranty
6
Year Limited
Warranty

Industry-Leading Protection

Our warranty package guarantees that our products are safe, reliable, and built to provide excellent service from start to finish. iTOOLco offers a 6-year warranty from the date of manufacture (or date of purchase with supplied proof of purchase) on all new tools.

Should any defects arise due to faulty materials or workmanship within this 6-year period, iTOOLco will, at its discretion, either repair or replace the tool free of charge, or refund the full purchase price.

Covers manufacturing defects & faulty workmanship
All repairs performed in-house
Valid for original purchaser only (non-transferable)
Repair, replacement, or full refund at iTOOLco's discretion
OEM/third-party parts covered under their own warranty
USA-based service team — Clinton, TN
Lifetime Warranty Products
The following iTOOLco products carry a lifetime warranty.
Draw Stud
SD01
Ground Driver
GRD01
Ground Driver XL
GRDXL34
Ground Driver XL
GRDXL01
Strut Driver
DS012
Strut Driver
DS118
Strut Driver
DS034
✓ What's Covered
  • Defects in materials or workmanship under normal use
  • Equipment used as intended per the owner's manual
  • OEM/third-party parts (covered under their respective warranties)
  • No charge for diagnostic & repair labor when performed in-house
  • Cost of deemed parts may be applicable
✕ What's Not Covered
  • Misuse, abuse, neglect, or improper maintenance
  • Unauthorized alterations, modifications, or repairs
  • Electrical problems or incorrect installation
  • Power outages, surges, fires, floods, or extreme temperatures
  • Damage from non-iTOOLco accessories or consumables
  • Equipment built to customer specs that don't meet requirements
  • Used equipment (sold as-is unless written agreement exists)
⚠ Consumables — No Warranty
These are considered consumable or wearable and carry no warranty:
  • Punch & Dies
  • Rope
  • Crimps
  • Batteries
  • Other wearable items & consumables
  • Non-iTOOLco accessories or parts
Service Freight Terms — National (US)
Year 1
100% by iTOOLco
iTOOLco pays freight to and from our facility.
Years 2–3
50 / 50
Customer covers freight to iTOOLco. iTOOLco covers return freight.
Years 4–6
100% by Customer
Customer is liable for freight to and from our facility.
Important: The warranty is only valid if installers have viewed, taken, and passed all current iTOOLco training and certification courses for the applicable product(s). Get certified at our Learning Center →
International customers: Labor charges will be accrued for diagnostic and repairs. Charges are subject to dealer discretion. Contact us at 865-670-3713.
Starting with the service request form above is the fastest way to get your ticket started. When you call or email us you will be directed back to this ticket so that we can gather all needed information in a timely manner.
📞
Phone
865-670-3713
Ask for the service department
Email
service@itoolco.com
We'll respond as soon as possible
🕑
Service Hours
Mon–Fri
9am – 5pm EST
Mailing Address: 1325 Carden Farm Drive, Clinton, TN 37716